Delivery

Order Processing Time:

  • Order Processing: All orders are processed within 1-7 business days after receiving your payment.

  • Preparation and shipping: Orders are shipped from Monday to Saturday, excluding public holidays.

  • Standard delivery: The delivery time varies depending on the destination, generally between 2 to 17 working days for Metropolitan France, and 5 to 17 working days for international, only for Europe

Delivery methods offered:

  1. Registered delivery with acknowledgement of receipt (La Poste):

  • Secure: This delivery method guarantees that your order will be hand-delivered against signature and that you will receive a signed acknowledgement of receipt.

  • Cost: This service is often more expensive than standard shipping, but it ensures maximum security for valuable jewelry.

  • Delivery time: On average between 2 and 17 working days in Metropolitan France, depending on the destination and La Poste's services.

  • Rate: The rate may vary depending on the size, weight of the package and the amount of insurance. (price included in the sale price) Delivery to parcel relay (option to be proposed)

2. Terms of Delivery (Additional Terms)

 

International Shipping:

  • For international shipments, the time may vary depending on the destination. Be sure to specify the estimated time for international deliveries.

Order Tracking:

  • As soon as your order is shipped, you will receive a tracking number that you can use to track the progress of your package on the La Poste or Colissimo website.

  • In the event of a problem (lost package, delay, etc.), a responsive customer service should be set up to respond to customer requests.

Delivery problems:

  • Damaged package: In the event of a damaged package upon receipt, it is important to clarify that customers should report any damage immediately and contact your customer service team to find a solution.

  • Package not received: In case of non-receipt, make sure you have a clear procedure to follow, such as checking the tracking, or making a complaint with La Poste or others if necessary.

Returns and exchanges:

  • Returns and Exchanges: This is a unique work of art, so no returns are planned

Exceptions to the right of withdrawal for works of art:

"Works of art are exempt from the right of withdrawal under certain conditions, mainly because they are considered unique goods or collector's items. The main rules concerning this right are:

  1. Personalized or custom-made goods: If the artwork has been custom-made or personalized to the customer's specifications (e.g., a made-to-order painting), the consumer cannot exercise their right of withdrawal.

  2. Unique Artwork: Unique or original artwork generally cannot be returned under the right of withdrawal unless the seller offers a voluntary return policy. This includes works like sculptures, paintings, or rare photographs and unique jewelry.

Delivery:

Parcels are insured in the event of delivery failures in France only and by the carrier only the carrier can insure the failures by la Poste.